Product overview

A voice agent for customer conversations — on your phone system, website, or mobile app — running on infrastructure you control.

SYVA Voice AI Agent is an inbound receptionist for live conversations. It listens and speaks with natural turn-taking, answers from knowledge you have approved, runs skills you have enabled so callers can finish a job, and can hand off to a person when needed.

In one line: a reactive inbound voice agent on your estate — not a public consumer chatbot, and not an outbound campaign engine. Production conversations, knowledge, and models stay on infrastructure you control.

What happens on a call

Voice is built so callers can finish work on the conversation — not only leave a message. On a live turn it can:

Greet and help as an inbound receptionist
Answer from approved knowledge, or say it does not know when that knowledge is missing
Collect details for a skill you enabled, confirm if you require it, then run that skill
Let the caller interrupt while Voice is speaking
Pause a job and continue it later in the same conversation
Hand off to a person when needed

It runs one action at a time. If a skill requires confirmation, Voice reads the action back and waits for a clear yes before it runs. Confirmation is yours to turn on or off per skill.

Who it is for

Need	How Voice fits
Inbound customer conversations	Receptionist on phone, website, or mobile app — not outbound prospecting
Answers you can stand behind	Grounded in knowledge you approve; it should say so when that knowledge is not there
Work finished on the call	Skills you enable — written by MinskyAI, an integrator, or your team
Data on your estate	On-premise, private cloud, or air-gapped — not a shared public-cloud bot

Voice is for businesses in any industry. Skills and knowledge are yours to add — there is no fixed SYVA industry catalog. It is not a consumer download.

Channels

Phone — connect through the customer's phone system for live inbound calls
Website — production Voice can run on the customer's site (separate from the Voice concierge on this site)
Mobile app — the same agent on the customer's application

The Voice concierge on this website is a product feature and a public evaluation preview. It is not a production deployment. Try it on the Voice product page.

Languages

Voice is first-class in English, Hong Kong Cantonese, and Mandarin. Other languages may be possible — contact MinskyAI for a named language. This page does not list a full language count.

Models

A typical voice agent depends on a very large language model. Voice can use a smaller model — from 30 billion parameters or above — and still perform like a large one, because of an agent harness MinskyAI developed. That lowers inference cost. This page does not name other vendors, quote a dollar saving, or promise a latency figure.

How to start

Try the Voice concierge on the product page. You do not need a phone system ready.
Request access or contact MinskyAI for a guided pilot.
Production is scoped with you: the surface (phone, website, or app), the job it must finish, and where it must run.

Product capabilities (orchestrator, telephony, guardrails, Call Insights) are described on the Voice product pages. Developer embed and skill authoring live here under Resources.

Next: How it works · Data Nexus foundation.